Jenna Emerson.

Creswell, Oregon · Five years in health insurance

Contact me
AAPC certification

CPC-A

Certified Professional Coder
- Apprentice

September 2026

Qualifications at a glance

Coding · Skills · Systems

Coding & billing

ICD-10-CMCPTHCPCS Level IIMedical terminology

Top skills

Claims review & prior authorization
Benefits & eligibility
Medicare / Medicaid · HIPAA

Tools

FACETS · MMIS
Atrezzo · Epic

Spanish: proficient · Japanese: basic

Experience

Dec 2025 – Sep 2026

Care Coordinator

Astyra Corporation Contracted to Acentra Health · Remote

Oct 2024 – Nov 2025

Customer Support Team Lead

Providence Health Plans Remote

Sep 2021 – Sep 2024

Senior Customer Care Coordinator

PacificSource Health Plans Eugene, OR · Hybrid

Let’s connect.jennaemerson79@gmail.com
Résumé highlights

Jenna Emerson CPC-A

Five years in health insurance.
Claims, prior authorization, and Medicare / Medicaid.

AAPC certifiedSeptember 2026

Care Coordinator

2025–2026

Astyra Corporation · Acentra Health

Assessed Medicaid enrollee needs and documented care-management activity in Atrezzo and FACETS.

Customer Support Team Lead

2024–2025

Providence Health Plans

Coached a team of under 10 representatives and supported HIPAA and Medicaid compliance.

Senior Customer Care Coordinator

2021–2024

PacificSource Health Plans

Reviewed claims, prior authorizations, benefits, and eligibility with provider offices.

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Jenna Emerson · Full résumé

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